A practical workflow
Inspect the branching
Test low, middle and high ratings. Check that the Google handoff is not hidden from critical reviewers.
Check invitations
Make sure staff do not offer the QR only to customers they expect to praise the business. Written and verbal processes both matter.
Separate support
Offer help with concerns without requiring silence, removal or a higher rating. Feedback and service recovery can coexist.
Avoid this mistake
Do not replace a public option with a private-only form based on satisfaction.
What to check
Run the complete journey at each rating and compare the available actions.
Use the minimum information needed
A useful review or support message rarely needs a password, document number or detailed personal record. Check text, images and public replies for unnecessary information before sharing. The appropriate follow-up route depends on the issue; a public review thread is not a substitute for confidential support. reviewbuddy.in’s privacy and AI disclosure pages explain the service’s data processing.