Clear answers.
A simpler start.
Understand what customers do, what your team controls and which optional services need connecting.
Do customers need a reviewbuddy.in account?
No. A customer can open a business review link without a reviewbuddy.in login or app. Posting on Google requires their own Google account.
Does Riya publish a review automatically?
No. Customers check and edit their draft, approve the wording, then copy it and continue to Google. They choose their Google stars and paste and post themselves.
Which customer languages are supported?
English, Hindi and Hinglish. Customers choose their language in the review journey. They should check that the final wording still reflects their experience.
Can I share my review link without limits?
The plans include unlimited review-link sharing, QR scans and manual WhatsApp sharing. AI drafts have a separate monthly allowance. Normal security and abuse protections still apply.
What does the Scale plan include?
Scale is ₹2,000 for 12 months in India, with 1 business location, 5 saved keywords and 200 Riya customer drafts per month. International USD pricing is set separately by the administrator.
What happens when AI is unavailable?
The customer’s experience text remains visible with a clear retry option. reviewbuddy.in does not present the original input as a newly generated AI draft. Provider availability and usage limits can affect generation.
Does reviewbuddy.in guarantee a Google ranking?
No. Reviews and helpful replies can support a useful business presence, but Google controls rankings. reviewbuddy.in does not promise first place or treat link clicks as confirmed Google reviews.
Do I need a Google Business Profile connection to start?
A saved Google review destination is enough for the core customer handoff. Importing Google reviews, publishing business replies and fetching Google metrics require approved application setup and an authorised owner connection.
Is WhatsApp automatic?
No. reviewbuddy.in opens a prepared message in WhatsApp Web. You choose the recipient and send it yourself. It does not provide automated WhatsApp API messaging.
How do email requests work?
An administrator must configure SMTP. Owners prepare and explicitly approve requests before sending or scheduling them. Scheduled delivery also needs the hosting worker. Provider delivery is not guaranteed.
Can customers upload photos?
Photo uploads are not offered in the current customer journey. Customers can add photos directly on Google themselves.
How do INR and USD pricing work?
India defaults to INR and other countries to USD using approximate IP country detection. The currency is selected automatically. USD prices are fixed by the administrator, not converted from INR; international paid checkout is coming later. New Starter purchases are monthly, Growth monthly or yearly, and Scale yearly.
Are unhappy customers allowed to post?
Yes. The Google handoff must be available without rating-based filtering. Businesses should invite genuine feedback consistently and must not offer incentives or demand positive wording.
How can I request account or data help?
Use our Contact page and select the relevant topic. Include the workspace name or payment reference when useful, but never send passwords, API keys or sensitive customer information.
See it from your customer’s side.
Try a clearly labelled sample. No account or live AI request needed.