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QR CODES

Use separate campaigns for useful touchpoints

Separate campaign links can help you understand where customers enter the journey. The distinction should answer a business question, rather than creating so many links that the team cannot maintain them.

A practical workflow

  1. Choose meaningful differences

    Separate reception, receipts and personal follow-ups if each has a distinct purpose. Avoid making a campaign for every tiny artwork variation.

  2. Name them clearly

    Use the location and touchpoint in the campaign name. Staff should be able to choose the right link without opening every QR image.

  3. Compare like with like

    Review similar periods and note traffic differences. A busy reception naturally has more opportunities than a rarely used leaflet.

Avoid this mistake

Do not interpret campaign totals as a controlled experiment when audiences and timing differ.

What to check

Use observed visits, approvals and Google opens separately for each touchpoint.

Test the whole physical journey

Check both the printed code and the page behind it. A successful scan is only the entry point: the customer still needs to recognise the business, describe an experience and understand the Google handoff. Use the final material under ordinary lighting. Keep a copy of the approved artwork so a replacement does not accidentally introduce a different destination.

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