A practical workflow
Use general prompts
Ask about reception, instructions or waiting information. Do not request diagnoses, test results or prescriptions.
Keep participation optional
Offer the same neutral route without selecting people based on the outcome of care. Avoid pressure during a vulnerable moment.
Review replies carefully
A public response should not confirm patient status or disclose treatment. Use an appropriate private channel for follow-up.
Avoid this mistake
Do not copy health records into AI prompts or public responses.
What to check
Check that prompts, photos and replies avoid unnecessary health or identifying details.
Adapt the process to the service
The right invitation depends on the interaction, the customer’s circumstances and the information involved. Use the dedicated industry page for relevant touchpoints, then test the actual customer journey. Keep the business identity accurate and the request optional. A sample review is an illustration of wording, not a testimonial or evidence that the same result happens for every customer.