A practical workflow
Wait until the visit ends
Do not request a review while someone is receiving care or considering a treatment decision. Keep the request separate from estimates and follow-up.
Use a simple card
A discreet reception QR with the clinic’s real name is enough. Explain that the customer checks the wording before deciding to post.
Handle concerns privately
Public replies can acknowledge feedback without discussing a procedure. Ask a responsible team member to check sensitive cases.
Avoid this mistake
Avoid asking for procedure photos, treatment records or claims about clinical outcomes.
What to check
Test whether a new visitor understands the invitation and can decline without discomfort.
Adapt the process to the service
The right invitation depends on the interaction, the customer’s circumstances and the information involved. Use the dedicated industry page for relevant touchpoints, then test the actual customer journey. Keep the business identity accurate and the request optional. A sample review is an illustration of wording, not a testimonial or evidence that the same result happens for every customer.