A practical workflow
Finish the work
Explain the completed service and any next steps before requesting feedback. Do not make a correction visit conditional on a review.
Use safe context
Ask about communication, punctuality or the process. Avoid including a full home address or security details.
Check images
Photos can reveal people, valuables or documents. Only share what is necessary and appropriately authorised.
Avoid this mistake
Do not invent technical guarantees or include private household information.
What to check
Check whether the feedback is useful without exposing the customer’s home or circumstances.
Adapt the process to the service
The right invitation depends on the interaction, the customer’s circumstances and the information involved. Use the dedicated industry page for relevant touchpoints, then test the actual customer journey. Keep the business identity accurate and the request optional. A sample review is an illustration of wording, not a testimonial or evidence that the same result happens for every customer.