A practical workflow
Choose general prompts
Ask whether instructions were clear and updates were timely. Avoid requesting case details or account information.
Respect the relationship
Keep the request optional and independent of advice, billing or ongoing support. Do not imply a review affects future service.
Review the response
Public replies should avoid confirming confidential work. Move specific questions to an appropriate private support channel.
Avoid this mistake
Do not add outcomes, case facts or sensitive documents to a Riya prompt.
What to check
Review every included detail for necessity, accuracy and confidentiality.
Adapt the process to the service
The right invitation depends on the interaction, the customer’s circumstances and the information involved. Use the dedicated industry page for relevant touchpoints, then test the actual customer journey. Keep the business identity accurate and the request optional. A sample review is an illustration of wording, not a testimonial or evidence that the same result happens for every customer.