A practical workflow
Start with a cautious scope
Choose an eligible rating policy that fits the business. Sensitive or complex reviews may need manual handling even when their rating is high.
Check the connection
Publishing requires approved Google application setup and an authorised location connection. Draft assistance alone does not establish publication access.
Inspect outcomes
Review published replies and pause the mode if wording is unsuitable. Keep staff responsible for exceptions and customer concerns.
Avoid this mistake
Do not enable automatic public replies simply because the drafting tool produces readable text.
What to check
Monitor eligible new reviews, actual publication outcomes and any replies that need correction.
Check the publication boundary
A reply draft and a public response are different states. Publishing to Google requires approved application setup and an authorised Business Profile connection. If those are unavailable, do not describe the draft as sent. Optional automatic replies should have an explicit owner policy and ongoing checks. The business remains responsible for the wording published under its name.