A practical workflow
Keep both visible
Do not overwrite the selected rating with an AI label. Each provides a different kind of information.
Inspect mismatches
Read comments where the interpretation seems inconsistent with the stars. Mixed language, humour or short input can be difficult to classify.
Use labels cautiously
Treat a summary as a reading aid rather than a final judgement about the customer or staff involved.
Avoid this mistake
Do not use an AI label to dismiss a complaint because the customer selected a high rating.
What to check
Check a sample of summaries against original comments before acting on aggregate themes.
Use the original evidence
reviewbuddy.in activity records describe observed actions, not a guarantee of public posting or business growth. Customer star ratings, AI interpretation and Google-reported metrics also have different meanings. Keep their definitions visible when sharing a report. When a summary suggests an issue, read the underlying comments before deciding what happened or assigning responsibility.