A practical workflow
Remove the exchange
Do not offer a benefit for posting, changing or deleting a review. A reward tied to any review can still undermine an honest invitation.
Check staff scripts
Make sure verbal requests follow the same rule as printed cards. An otherwise neutral poster does not correct an incentive offered at checkout.
Resolve issues independently
Provide refunds, corrections and support through the normal process. Never make help depend on the customer’s public rating.
Avoid this mistake
Avoid replacing five-star discount with review discount and assuming the issue is solved.
What to check
Check messages, posters and staff conversations for any connection between rewards and public reviews.
Keep the invitation genuine
Google’s rules prohibit fake and incentivised engagement. Use a consistent invitation for real customer experiences, including critical ones. Keep support, refunds and service access independent of public feedback. reviewbuddy.in supports manual WhatsApp Web sharing; email requests require SMTP setup and explicit approval. A sent invitation does not prove that a customer has posted.