A practical workflow
Explain the purpose
Say that feedback helps the business understand the visit. Avoid requesting a particular star rating or asking staff to judge who looks happy.
Describe the action
Point to the QR and explain that it opens a review page. Mention that the customer checks the wording and chooses whether to post.
Respect the answer
If the customer declines, move on. Resolve service questions through the normal support process rather than making a review part of the negotiation.
Avoid this mistake
Do not give staff targets that reward only five-star outcomes or penalise critical feedback.
What to check
Observe whether staff explain the process consistently without extending checkout or pressuring customers.
A practical first check
Open the customer page as someone who has never seen your settings. They should recognise the business, understand the invitation and know what happens after copying a draft. Test with sample text and stop before posting to a live listing. The purpose is to find friction, not to create artificial customer evidence.