A practical workflow
Check the difference
Compare the generated wording with the original. Cosmetic punctuation changes alone may not satisfy the request for a clearer draft.
Keep the input
If generation is unavailable or rejected, retain the customer’s text visibly. Do not make them reconstruct a long experience from memory.
Offer one retry
Explain the problem simply and provide a clear retry action. Avoid showing internal provider errors or technical configuration details.
Avoid this mistake
Do not silently show original input under an AI-generated label.
What to check
Test unchanged, empty and very short responses and inspect the recovery screen.
Keep the customer in control
Riya helps with wording in English, Hindi and Hinglish. It should preserve the customer’s facts and sentiment, and the customer can edit the draft before approving it. Copying and continuing to Google does not publish anything automatically. AI availability depends on both workspace allowances and the configured provider. Keep sensitive personal information out of input.