A practical workflow
Define eligibility
Use a completed visit or service milestone as the reason for inviting feedback. Apply the rule to positive and difficult interactions alike.
Use the same destination
Keep the Google handoff available without filtering customers by their selected stars. Do not quietly divert criticism into a different path.
Audit the practice
Ask staff how they decide whom to invite. Check that incentives and performance targets do not reward selective invitation.
Avoid this mistake
Do not ask customers for a satisfaction score and reveal the public link only to high scorers.
What to check
Review invitation consistency across shifts, service outcomes and customer groups.
Keep the invitation genuine
Google’s rules prohibit fake and incentivised engagement. Use a consistent invitation for real customer experiences, including critical ones. Keep support, refunds and service access independent of public feedback. reviewbuddy.in supports manual WhatsApp Web sharing; email requests require SMTP setup and explicit approval. A sent invitation does not prove that a customer has posted.