A practical workflow
Know the plan
Check the current monthly allowance in the workspace. Scale includes 200 customer drafts per month; other plans have their own limits.
Separate activities
Customer drafts, business reply drafts and feedback analysis may have different allowances. Do not assume one number covers all AI work.
Watch the trend
Review usage during the month and check provider limits too. A remaining plan balance does not guarantee that the provider has capacity at that moment.
Avoid this mistake
Do not rotate keys or accounts to evade a provider’s limits.
What to check
Use the workspace’s actual usage records and visible limit messages when planning activity.
Keep the customer in control
Riya helps with wording in English, Hindi and Hinglish. It should preserve the customer’s facts and sentiment, and the customer can edit the draft before approving it. Copying and continuing to Google does not publish anything automatically. AI availability depends on both workspace allowances and the configured provider. Keep sensitive personal information out of input.