A practical workflow
Pause the request
Do not send a follow-up until the intended recipient is checked. Inspect how the address or conversation was selected.
Keep the correction brief
If a correction is appropriate, acknowledge the mistake without adding order details or customer information belonging to someone else.
Improve the check
Add a final recipient review before manual WhatsApp sending or approved email delivery. Keep campaign selection separate from contact selection.
Avoid this mistake
Do not paste the intended customer’s personal details into an apology to an unrelated recipient.
What to check
Record the process failure and verify that the recipient check catches similar errors in the next test.
Keep the invitation genuine
Google’s rules prohibit fake and incentivised engagement. Use a consistent invitation for real customer experiences, including critical ones. Keep support, refunds and service access independent of public feedback. reviewbuddy.in supports manual WhatsApp Web sharing; email requests require SMTP setup and explicit approval. A sent invitation does not prove that a customer has posted.